Community Standards: Code of Conduct & Transportation Etiquette

 A Ride There strictly prohibits transportation providers from contacting, harassing, or intimidating riders for any reason after a service has concluded. This includes but is not limited to:

• Unsolicited phone calls, text messages, emails, or social media contact.
• Attempting to confront a former rider in person.
• Using a third party to contact or intimidate a rider.
• Any form of retaliation against a rider for leaving feedback, reporting concerns, or terminating future services.

 If a rider chooses to terminate services with a transportation provider, the provider must immediately cease all contact with that rider.

• If a transportation provider violates this policy, they may be permanently removed from the A Ride There platform.
• If the provider is part of a company, the company is required to immediately remove the individual in violation from their team.
• If the company fails to comply, the entire company and all its associated drivers may be removed from the platform.

While A Ride There does not manage individual contracts between riders and transportation providers, we are committed to protecting our riders. If harassment or intimidation occurs following service termination, A Ride There will pursue all legally permitted actions to ensure rider safety, including:

• Reporting incidents to law enforcement.
• Providing support and documentation to assist the rider in seeking legal protection.
• Cooperating fully with legal investigations.

Riders who experience harassment or inappropriate behavior from a transportation provider are encouraged to report the incident to A Ride There immediately by:

• Using the in-app reporting feature.
• Contacting our support team via email at [Insert Contact Info].
• Providing details such as the date, time, and nature of the incident for investigation.

Note: A Ride There does not employ transportation providers. Contracts are strictly between the rider and the provider. However, in cases of legitimate complaints, A Ride There may remove the provider from the platform and take additional action as described in Section 3.

All reports will be reviewed promptly. A Ride There reserves the right to temporarily suspend a transportation provider during an investigation. Depending on the findings, actions may include:

• Warning Notice for minor or unintentional incidents.
• Permanent Removal for severe or repeat offenses.
• Legal Action if the behavior poses a serious threat to rider safety.

To protect both riders and transportation providers, A Ride There recommends that transportation providers only contact riders after a completed trip for the following reasons:

• To return a lost item.
• To clarify billing or trip details (with rider consent).
• For other legitimate business purposes agreed upon by both parties.

Any contact outside these circumstances is discouraged and may lead to a rider complaint.

 If A Ride There receives a complaint from a rider or transportation provider regarding harassment, intimidation, or inappropriate behavior, the following steps will occur:

• The accused party may be temporarily suspended from the platform during the investigation.
• Both parties will be asked to provide details for review.
• If inappropriate conduct is confirmed, A Ride There reserves the right to:
  
  • Recommend contract termination to the impacted party.
  • Permanently remove the offending party from the platform.
  • Take other appropriate action as permitted by law.

If a transportation provider employed by a company violates this policy and the company fails to take reasonable steps to address the situation (e.g., removing the individual from their team), the entire company may be removed from the platform.

Drivers from that company who are in good standing may reapply to join A Ride There as independent transportation providers.

To reduce misunderstandings and protect both parties:

• Transportation providers are encouraged to define clear communication boundaries with riders at the start of the business relationship.
• Riders are encouraged to report concerns promptly to ensure swift resolution.

A Ride There also takes reports of rider misconduct seriously. Transportation providers may report inappropriate behavior, harassment, or safety concerns directly to A Ride There for investigation.

 At A Ride There, we are committed to maintaining a safe, respectful, and secure environment for both transportation providers and riders. This Rider Harassment Policy outlines unacceptable behaviors, reporting procedures, and potential consequences for harassment or misconduct.

 Harassment includes, but is not limited to:

• Verbal Harassment: Threats, insults, profanity, or offensive language.
• Physical Harassment: Unwanted physical contact, intimidation, or aggressive behavior.
• Sexual Harassment: Inappropriate comments, gestures, or unwanted advances.
• Discriminatory Harassment: Disrespectful conduct based on race, gender, religion, disability, or any protected characteristic.
• Stalking or Persistent Contact: Repeated, unwanted communication that causes discomfort or fear.

Just as we hold transportation providers to a high standard of professional behavior, we also expect riders to treat drivers with basic human decency. Being late, rude, aggressive, or inappropriate can end your access to the platform. This is a two-way system built on respect.

A Ride There has a zero-tolerance stance on harassment. Riders found in violation of this policy may face:

• Immediate suspension or termination of their account.
• Permanent ban from using A Ride There.
• Referral to law enforcement in serious cases.

If you experience or witness harassment:

1. Ensure Safety First: If you feel unsafe, stop and exit the vehicle as soon as it is safe to do so.
2. Contact Authorities: For immediate danger, call 911 or your local emergency services. Watch for the AI Feature when you can say ART help. 
3. Report to A Ride There via the following methods:
   • In-app reporting feature.
   • Emailing [Support Email].
   • Calling [Support Hotline]

• We do not recommend physically or verbally engaging the rider.  Your life is more important.

Important: Providers are encouraged to report incidents immediately if you are froced from your vehicles to ensure prompt investigation.

Future Upgrades:  

In emergencies, say "Hey ART, help" — our system will notify authorities and share your live location.

 All harassment reports will be handled confidentially. Our process includes:

• Gathering Information: Both parties will be contacted to provide details.
• Review of Evidence: Relevant trip details, communications, and accounts will be reviewed.
• Decision & Action: Depending on the severity, actions may include warnings, suspensions, or bans.
• Cooperate with Authorities: we will fully cooperate with authorities.

In addition to avoiding harassment, riders are expected to follow these conduct guidelines:

• Treat transportation providers with respect.
• Avoid language or behavior that makes others uncomfortable.
• No Vaping, Smoking, Eating or Drinking in the vehicle.  
• Please place your feet on the floor in the vehicle and not the seats or back of seats.
• Respect personal boundaries and privacy. 
• NEVER TOUCH YOUR PROVIDER NOT EVEN JOKING OR TO EXPRESS AN IDEA OR THOUGHT!
• Communicate changes or delays politely.
• Follow the guidelines outlined in our Rider Etiquette Rules.

 A Ride There takes all reports seriously.  Falsely accusing a transportation provider of harassment is a serious offense and will result in immediate account review.  Riders found guilty of filing false claims may face the following:

• Account suspension or termination.
• Banned from the marketplace.
• Potential legal consequences.

For immediate help during a ride, provider and riders can activate the "Hey ART, help" feature, which will automatically contact emergency services and provide their location.

This policy may be updated periodically to ensure continued safety for all participants. Riders will be notified of any changes.

Every rider agrees to follow the Rider Etiquette Guidelines and treat transportation providers with professionalism and courtesy. This policy exists to protect both your rights and theirs.