How It Works & Frequently Asked Questions

 Q: How do I sign up as a rider?
A: Complete the Passenger Registration Form by entering your Full Name, Email Address, and Phone Number. You can also add 1 Primary Driver and up to 2 Backup Drivers for added flexibility.

Q: Why should I add Backup Drivers?
A: Adding Backup Drivers ensures you have alternative options if your Primary Driver is unavailable, giving you more flexibility when scheduling rides.

Q: How do I communicate with my driver?
A: Use the in-app messaging feature to contact your Primary or Backup Drivers directly. Agree on a time, then schedule and pay to lock in your ride.

Q: I already have an account. How do I schedule a ride?
A: Simply log in to your account, select your Primary or Backup Driver, then click "Schedule a Ride" and complete payment to confirm your spot.

Q: What if I forgot my password?
A: Use the "Forgot Password" link on the login screen to reset your password via email.

 Q: How do I know my ride is confirmed?
A: Rides are confirmed when payment is complete. Paid rides are locked into your driver’s schedule.

Q: What happens if my ride is unpaid?
A: Unpaid rides are considered "Pending." A transportation provider’s schedule may show multiple ride requests for the same time slot. The first customer to pay will secure the ride.

 Q: How do I pay for my ride?
A: Payment can be made directly in the app during the scheduling process. Ensure you complete payment to confirm your booking.

Q: Are there any hidden fees?
A: All charges will be clearly displayed before confirming your ride. There are no hidden fees.

Q: What is the difference between a Transportation Provider and an Independent Contractor?

A: A Transportation Provider on A Ride There is an independent business owner who rents space on the platform to conduct transportation business. 

• These providers manage their own:
  • Schedules, 
  • Set their own rates, 
  • Operate as independent businesses.
  • They are not employees or contractors of A Ride There.

A: Conversely, an Independent Contractor on traditional rideshare platforms typically follows:

• platform-assigned rates,  
• schedules, 
• business practices. 

A Ride There providers operate with greater autonomy and have full control over their customer relationships and business decisions.

Q: What is A Ride There?

A: A Ride There is a marketplace platform that connects riders directly with transportation providers. Riders can select their preferred driver, schedule rides, and complete payments securely through the provider's chosen payment system as part of their micro-platform hosted on A Ride There.

Q: How is A Ride There different from traditional rideshare platforms?

A: Unlike traditional rideshare platforms, A Ride There allows riders to choose their preferred transportation providers. Drivers are independent business owners who set their own rates, process their own payments,  and operate on their own terms.

Q: Are drivers employed by A Ride There?

A: No, our drivers are not independent contractors for A Ride There LLC. They are independent business owners who rent space on the platform to connect with riders. In essence, they are setting up a micro-platform to conduct their business using A Ride There as their base.

 Q: How are payments processed?

A: Payments are made directly to the transportation provider through the provider's chosen payment gateway. Each provider manages their own payment options as part of their micro-platform hosted on A Ride There. While the marketplace assists with navigation and booking, the provider's selected payment system handles the transaction securely. 

A: The pre-load payment card is handled through a third-party service that securely holds funds in escrow until the ride is complete.

WE STRONGLY RECOMMEND AGAINST CASH PAYMENT. 

Q: Can riders select preferred providers? 

A: Yes, riders must select a preferred provider along with two alternative providers to ensure flexibility and reliable service.

Q: Who are the provider's customers?

A: Riders are the provider's customers. This structure allows riders and providers to build trust, reliability, and safety. Providers can refuse riders, and riders can fire providers without penalty.

Transportation Provider are independent busines owners and create their own policies.

Transportation Providers Suggested Cancellation Policy

We know that plans can change, and we understand. If you need to cancel, we encourage you to do so at least 24 hours prior to your scheduled time whenever possible.

If canceling 24 hours in advance isn’t possible, we ask that you cancel as soon as possible to give your transportation provider time to adjust their schedule and serve other riders effectively.

Since A Ride There LLC is a marketplace, we do not control or process payments directly. However, we suggest the following fair cancellation guidelines for ALL transportation providers to consider:

Suggested Cancellation Policy for Providers:

• 50% of the fare may be forfeited if the provider has arrived at your location.
• 25% of the fare may be forfeited if the provider is halfway to your location.
• No fee may apply if the provider is less than 20% of the way to your location when you cancel.
  
  Example for a 10-Mile Travel Distance:
• At your location (fully arrived): 50% of the fare forfeited if canceled.
• 5 miles or more (halfway or further): 25% of the fare forfeited if canceled.
• Less than 2 miles (less than 20% of the way): No fee may apply if canceled.
• 
  

Building a Relationship with Your Provider

Your transportation provider is more than just a driver — they are an independent business owner, using their own vehicles, working to build a successful service that meets your needs. By consistently booking with the same provider, you create an opportunity to build trust, reliability, and familiarity — ensuring a smoother experience over time.

While these suggested cancellation terms are designed to balance fairness, they also reflect the provider’s dedication to serving you well. Respecting their time helps them manage their business effectively and continue providing great service to you and others.

If you need to cancel, we encourage you to communicate it to your provider as soon as possible. Providers value loyal riders and are often willing to prioritize those who maintain consistent, thoughtful communication. Your support and understanding go a long way in helping your provider grow their business and provide the best experience possible.

Important Note:
Once your ride is paid, your transportation provider’s calendar is blocked for:

• The drive time to your pickup location.
• The ride to your destination.
• A 15-minute grace period after your ride.

During this time, their calendar is unavailable for other bookings. Since A Ride There is not an on-demand service, providers may have other rides scheduled immediately after, which limits their flexibility for last-minute changes.

We encourage riders to plan ahead to ensure the best experience for everyone. 

 Q: What happens if disputes arise?

A: While A Ride There does not manage individual disputes, we will comply with the law regarding disputes and can remove providers from the platform if they violate legal standards or the platform’s terms of use. 

If a provider operates with multiple drivers and one driver is requested to be removed due to a legal violation or investigation, if the provider does not comply, the entire company may be removed. However, the individual driver may reapply to A Ride There under their own name or business.

• Also if Rider complains that a transportation provider is not fulfilling there part of the agreement.  The rider can fire the provider and select another.  
• If it becomes chronic complaint from many riders against the particular provider the transportation provider can be removed. If the transportation provider is a company with multiple driver, A Ride There will communicate with the parent company and request the driver be removed.  If the company does not comply the entire company can be removed. 
• If A Ride There LLC receives multiple complaints about a providers inappopriate behavior that provider will be warned, and then removed on the next offense.  
• Transportation Provider should review Etiquettes Policy and Code of Coduct. 
• Transportation Provider with multiple drivers are responsible for ensuring their driver review these policies.